Description

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Perform daily system status checks on UPS, servers, firewalls, and switches; report any issues to MIS Manager, Supervisor or appropriate support group.
• Assist in the administration of a Windows 10 environment.
• Insure all incoming phone calls are handled in a prompt and courteous manner.
• Troubleshoot and repair computer, telephone and POS hardware.
• Install hardware and software on networked and standalone PCs.
• Utilize Service Desk software to log, track and close all IT service requests.
• Document, track and monitor all IT service requests in a timely manner.
• Assist in the administration of phone switch and voice mail systems.
• Follow department and company standard operating procedures and policies.
• Other duties as assigned by MIS Manager or Supervisor.

THE IDEAL CANDIDATE MUST POSSESS:

• Must be at least 18 years of age.
• Must have a High School diploma or equivalent.
• Must be detail oriented, highly motivated, and a self-starter.
• Possess excellent organizational skills and be able to work with little supervision.
• Ability to learn and support new applications.
• Must be capable of lifting and carrying 40 lbs.
• Knowledge of common operating systems and software preferred.
• Some College preferred.