Application Support Engineer

Full Time Boston MA Aptitude Software, Inc.

A London based Software Company is hiring an Application Support Engineer to their North America team. This company offers software solutions to clients within the accounting and finance space. The software is used to help forecast decisions, while complying with regulations within the CFO suite.

You will be joining the Client First team, dedicated to continuous maintenance and support of the companies applications post-implementation. As the Application Support Engineer, you will be responsible for owning assigned support tickets through to resolution. Day to day, you will be the primary point of contact with clients, to support and monitor their requests and assess the root cause of the issue. You will act as the leader on managing application issues on client systems, logging tickets, and ensuring that progress is being made to resolve the issues. Having working experience in a Linux/Unix environment and basic understanding of Relational Databases (and basic SQL querying) is required for the role. Having white glove customer service skills is crucial in this role, as you are the first point of contact for these customers.

If you are looking for a new challenge with room for growth and upward mobility with a successful software company, lets set up a time to talk!

-Experience working off of Ticketing System to track customer issues, and progress

-Experience working with clients in the Finance/Accounting or Insurance industries (Familiar with terms including General Ledger, ERP systems, credit, debit, etc)
-3+ years of experience supporting SaaS Implementations and/or post go-live service

-Knowledge of Unix/Linux operating systems and tools

-Understanding of relational databases

-SQL Skills: writing queries, applying scripts, joins, merges or have worked with any database performance diagnostics

-Great communication and comfortable being customers facing

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