Advanced Group

Business Systems Analyst, Digital Health

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Job Description


The Business Systems Analyst, Digital Health (BSA, Digital Health) will work collaboratively within the Digital Health team, as well as with key business stakeholders and application vendors, to administer business critical applications, support users, Validation, compliance to 21 Part 11, and enhance business value through exploiting opportunity for automation and improvements in systems leveraged by the business.  Reporting directly to the Vice President, Digital Health, the BSA, Digital Health will focus on administering applications used in support of third-party Digital health operations.  This will involve supporting users, maintaining system performance, governing a change management program, performing essential testing and upgrades, and looking for opportunities for innovation and process improvements. The BSA, Digital Health will connect business processes to system(s) capabilities and communicate clearly with all relevant parties to ensure best practice use of the applications.


The BSA, Digital Health will be responsible for keeping current with technology advancements, specifically in the Digital Health space including Veeva Systems, EDC, SAS, etc.  This role will have expert-level proficiency of related integration tools and methodologies employed by Advanced to support business functions. The BSA, Digital health role will require a high level of acumen of the life science industry coupled with technical knowledge.  Superior communication to all levels of the organization is expected.


  • Assist in the ongoing administration of Veeva systems (LMS, QMS, eTMF Safety), DocuSign, EDC, SAS, and all other clinical solutions applications, including user roles and permissions, item configuration, validation, compliance, licensing agreements, reporting changes, and related administration duties
  • Maintain critical business systems: coordinate system upgrade activity, respond to issues and incidents, and provide day-to-day administration of the critical business systems that drive our staffing operations
  • Work with the development team on interfaces and integration development
  • Enforce compliance with security, data integrity, internal control policies, and privacy regulations (21 Part 11, GDPR, CCPA, and others)
  • Troubleshoot data and integration issues
  • Perform complex business and systems analysis work and root cause analysis
  • Provide forward-thinking, long-term technical solutions
  • Conduct requirements gathering and analysis following the Agile methodology
  • Work with internal stakeholders to analyze complex needs and issues and assess how technology can be utilized to optimize business processes and support long-term business goals
  • Provide analysis and guidance for efficient design, configuration, and implementation of system enhancements
  • Collaborate with key individual contributors within the business and IT teams to solve business problems by either driving process change or making systematic recommendations for delivery
  • Draw from your experience to recommend changes in development, maintenance, and system standards
  • Define detailed system requirements, design technical solutions, test and deploy configurations and customizations for all digital health clinical solutions-related systems
  • Prepare and review documentation for current processes, pain points, and assumptions for clinical solutions-related systems and continuously identify gaps and opportunities for automation projects that will streamline workflows and processes within the business
  • Design, write, test, implement, and maintain configurations, scripts, and workflows supporting clinical solutions-related systems.
  • Take a hands-on approach to investigating and diagnosing issues related to business processes and events
  • Assist in cross-functional requirement sessions to elicit, document, and analyze business requirements and functional specifications; includes identifying unspoken or conflicting requirements and challenging the norm
  • Follow agile/DevOps practices, working with the business users to manage and prioritize a backlog and ensure completion of deliverables per agreed upon timelines
  • Be able to understand, articulate, and document needed customization, reports, and capabilities to mitigate future issues
  • Establish and maintain system training plans for business users


  • Bachelor’s degree from accredited university and/or equivalent work experience required.
  • Minimum of five years' hands-on experience in life sciences, CRO industry as an Administrator and/or Business Systems Analyst
  • Minimum of three years' experience working and communicating with business stakeholders at all levels
  • Experience with designing and supporting integration with other Clinical solutions-related systems like Veeva, SAS, Medidata EDC, IBM EDC etc.
  • Proficient in the use of query or reporting analysis tools; SQL experience a plus
  • Experience with 21 part 11 and other FDA related regulations is desired
  • Strong knowledge of reporting and analytic needs of CRO, Life science business
  • Ability to work independently and within a cross-functional team to define solutions supporting various enhancement requests
  • Experience using DevOps, Agile, and Scrum methodologies and tools a plus
  • Ability to translate business needs into small developments and prioritize them according to business value
  • Proven track record to deliver roadmap projects on time and on budget
  • Successful experience working on large, complex projects across multiple departments
  • Superior communication skills, and ability to convey complex ideas in a clear, concise fashion to both technical and non-technical audiences
  • Proven ability to make hard decisions in a fast-paced environment
  • Ability to speak to business functions with confidence and professionalism
  • Change management experience is required
  • Demonstrated experience translating complex business process improvement ideas into technology requirements
  • Proven emphasis on user-driven product design and data-driven product refinement
  • Strong technical acumen with the ability to think creatively and strategically to capitalize on unstructured, ambiguous business situations
  • Demonstrated willingness and passion to work in a hands-on manner with complex technical challenges
  • Passion, humility, integrity, credibility, and a commitment to Advanced Group’s values

Role Competencies 

  • Naturally curious technologist who has a passion for technology’s ability to transform thought, behavior, and business
  • Ability to properly and efficiently articulate sophisticated technology principles to various groups of stakeholders with varying levels of technical comprehension
  • Excellent interpersonal skills that generate respect and trust from stakeholders
  • Able to manage challenges, think creatively, and pivot quickly
  • Ability to be comfortable with ambiguity and disciplined failure
  • Ability to synthesize and simplify complex problems and systems
  • Process-driven with an affinity for business process enhancement and automation


Job Summary

US-IL-Chicago Location
Full Time Job Type
Advanced Group

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