Critical Infrastructure Tools Engineer 3

Full Time Philadelphia PA Comcast

Job Summary

Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Documents all development activity. Assists with training non-technical personnel. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Job Description

Core Responsibilities

  • Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs.
  • Designs new software and web applications, supports applications under development and customizes current applications. Assists with the software update process for existing applications and roll-outs of software releases.
  • Participates in training representatives and operations staff on internally developed software applications.
  • Researches, writes and edits documentation and technical requirements, including software designs, evaluation plans, test results, technical manuals and formal recommendations and reports.
  • Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects.
  • Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior-level Software Development Engineers.
  • Works with Quality Assurance team to determine if applications fit specification and technical requirements.
  • Displays in-depth knowledge of engineering methodologies, concepts, skills and their application in the area of specified engineering specialty.
  • Displays in-depth knowledge of and ability to apply, process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences.
  • Displays knowledge of and ability to apply, project management skills.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Additional Job Description
Comcast Reliability Engineering is looking for an Engineer on the Critical Infrastructure Tools Integration team.  They will be responsible for assisting with tools integrations (DCIM, Monitoring, CMDB etc.) configuration, setup, system maintenance, and vetting /aggregating end user requirements for implementation.

The successful candidate will have broad experience in the following critical domains and have a history of working with the following Data Center Tools & Skills:

  • Data Center Infrastructure Management (DCIM) 

  • Building Monitoring Systems (BMS) 

  • Simple Network Monitoring Protocol (SNMP) 

  • IP Addressing and Subnetting 

  • Active Directory (AD) 


Other responsibilities include but not limited to:

  • Lead routine maintenance & testing efforts for straightforward functions and systems. 

  • Contributes to resolution of problems of diverse scopes as they arise, escalating complex issues where analysis of the situation requires in-depth evaluation and judgement. 

  • Work with both internal and external groups to ensure OS and Application patching is being completed and any security vulnerabilities are being addressed.  

  • Build/ Configure devices in tools-sets for monitoring (set thresholds and validate functionality). 

  • Document & maintain defects and enhancements. 

  • Develop and or review standards documents, policies, and procedures. 

  • Work with Team to ensure platform domain interests and requirements are understood and represented to influence development. 

  • Gather feature request implementation for supported applications, utilizing internal and external development. 

  • Configure devices in Foreseer and update Asset Management and CMDB applications as needed. 

  • Ensure DCIM library updates are applied monthly. 

  • Builds and maintains ongoing relationships with application end users. 


  • Understanding of data center critical infrastructure (power & cooling systems, racks, cabinets, cabling, connectivity). 

  • Demonstrated experience with critical infrastructure communications & setup. 

  • Bachelor's degree in Business, Engineering, Computer Science, or related field. 

  • 3+ years of relevant technical operations or engineering experience. 

  • Broad experience with Layer 1 Networking. 

  • Strong verbal and written communication skills and demonstrated technical leadership. 

  • Builds and maintains ongoing relationships with application end users. 

  • Previous experience with the ServiceNow ITSM module is strongly desired.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team – make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.


Bachelor's Degree

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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