Customer Specialist, Technical Support

Westwood MA Altium Inc

We are seeking an enthusiastic, motivated Customer Specialist with a passion for customer support. Responsible for providing technical assistance to customers.

Key Responsibilities include but not limited to:

  • Fielding inbound calls as required to help customers with Altium products questions and queries
  • Create and dispatch technical support tickets
  • Troubleshoot and resolve installation and licensing related matters
  • Resolving and documenting installation, licensing and most common asked questions
  • Making outbound calls as required to help resolving customer issues
  • Constantly expand technical knowledge by exploring technical content and Altium products

  • High School Grade Education
  • Fluent in English
  • Fluency in additional language is a plus
  • Good Verbal and Written communication skills *
  • Ability to troubleshoot is required
  • Background in Technical Support or Customer Service is a plus
  • Ability to read and follow guides used to resolve common installation and licensing issues
  • Ability to process larger call volumes when necessary to prevent call abandonment, or hold times
  • Consistent and reliable productivity
  • EDA (Electronics Design Automation) Industry experience is a plus
  • Be driven, self managed, and motivated

Working conditions: This job may require occasional travel.


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