Job Description

Posted 1 week ago

As a Desktop Support Analyst, you will:

• Provide expert and creative solutions to user problems of complex nature to ensure user satisfaction and productivity.
• Coordinate user and support issues among Corporate sites to ensure timely distribution of knowledge and positive impact on user satisfaction and productivity.
• Research, resolve and respond to highly complex questions in accordance with current standards.
• Act at the highest level of escalation for user problems within the help desk.
• Develop and direct projects to improve help desk support capability.
• Act as a consultant and resource to the Help Desk Manager.
• Demonstrate an awareness of and impact on relevant support issues on a Company-wide basis.
• Acquire, maintain and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to help desk users.

Required Experience/Skills: 

• Associate’s Degree in Information Systems or the equivalent
• Minimum of three years help desk troubleshooting experience
• Technical proficiency in relevant operating systems, applications and/or languages and programming/debugging skills
• Excellent oral/written, problem-solving, and customer service skills
• This role requires full COVID-19 vaccination