CenterWell Home Health

Desktop Support Analyst

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Job Description

As a Desktop Support Analyst, you will:

  • Provide expert and creative solutions to user problems of complex nature to ensure user satisfaction and productivity.
  • Coordinate user and support issues among Corporate sites to ensure timely distribution of knowledge and positive impact on user satisfaction and productivity.
  • Research, resolve and respond to highly complex questions in accordance with current standards.
  • Act at the highest level of escalation for user problems within the help desk.
  • Develop and direct projects to improve help desk support capability.
  • Act as a consultant and resource to the Help Desk Manager.
  • Demonstrate an awareness of and impact on relevant support issues on a Company-wide basis.
  • Acquire, maintain and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to help desk users.

 

Required Experience/Skills: 

  • Associate’s Degree in Information Systems or the equivalent
  • Minimum of three years help desk troubleshooting experience
  • Technical proficiency in relevant operating systems, applications and/or languages and programming/debugging skills
  • Excellent oral/written, problem-solving, and customer service skills
  • This role requires full COVID-19 vaccination

Job Summary

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US Georgia Atlanta Location
Full Time Job Type
CenterWell Home Health

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