NTT DATA

Desktop Support Technician

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Job Description

Req ID: 212887

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Wichita Falls, Texas (US-TX), United States (US).

This is an on-site support role that will be responsible for moving and setup of end user equipment, as well as needs to have the ability to follow written and/or verbal guidance to perform low-level configuration of desktop/notebook computer equipment. In addition, this position will be responsible for receiving initial inventory control of new equipment and parts received at the customer site (depot).

Responsibilities:

  • Responsible for delivering and/or shipping parts to the Field Service Team and/or End User. Reports to On-site Delivery Lead.
  • Executes service delivery (IMAC, Break Fix, Desk Side Support) according to Client policies & procedures
  • Coordinates with end users on expectations and availability to conduct services
  • Performs troubleshooting, parts replacement, system upgrades, and basic deployments and repair on Client assets
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps
  • Uses advanced tools/technical knowledge to remediate client problems and conduct scheduled installations
  • Provides technical feedback on technical process issues to improve overall service delivery
  • Strives to meet Client service level agreements/objectives and customer satisfaction goals
  • Escalate to lead or according to Client service management processes on issues that impact a Client End User and/or entire operation at site
  • Basic installation and maintenance of technical products
  • Follows predefined procedures and task in everyday activities
  • Work is regularly reviewed by a more senior level technical specialist
  • Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals
  • Installs, maintains, and optimizes desktop/notebook configurations at Client site
  • Diagnoses and resolves product performance problems
  • Performs maintenance and repair services
  • Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance
  • Instructs customer in the operation and maintenance of the system
  • Ability to respond to night and weekend onsite work as requested, and work overtime as requested
  • Ability to drive own car to other locations

Basic Qualifications:

  • Minimum 2 years' work experience with desktop support, hardware, and/or iPhones, Androids
  • Minimum 2 years of Active Directory Experience
  • Minimum 2 years of Helpdesk experience, alongside proven customer service background
  • Minimum 2 years of Basic networking administration skills; L1 or L2 is a plus.
  • Minimum 2 years of ServiceNow ticketing system, but open to any
  • Minimum 2 years of SCCM knowledge
  • Minimum 2 years working within a Windows operating system environment

Highly Preferred Skills:

  • Able to comprehend and follow verbal and written technical instructions and scripts
  • Qualified resources should have A+ certification or equivalent skill set, basic Windows troubleshooting will be involved
  • Certification in various hardware platforms may optionally be required for servicing hardware issues
  • Individual must have the ability to receive calls during the normal business day and after hours
  • Physically be able to lift and move Enterprise and Client technology hardware in Client environment
  • Excellent verbal and written communication skills with emphasis in customer services, including experience handling difficult customer and conflict resolution
  • Excellent interpersonal skills and ability to work collaboratively in a team environment
  • Ability to respond to night and weekend onsite work as requested, and work overtime as requested
  • Ability to drive own car to other locations

#INDICS

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Wichita Falls

Job Segment:
Technical Support, Consulting, Help Desk, Information Technology, User Experience, Technology

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Job Summary

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Wichita Falls, TX, United States Location
Full Time Job Type
NTT DATA

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