NTT DATA

Desktop Support Technician

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Job Description

Req ID: 178461

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Carlsbad, California (US-CA), United States (US).

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

This position will be an on-site client based position working with an NTT DATA Team.

Job Responsibilities Include:

  • Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.
  • Windows troubleshooting, diagnosing, imaging/deployment and software installation.
  • Serves as company liaison with customer on administrative and technical matters
  • Provide technical support and incident management service desk functions (Service Now)
  • Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS)
  • Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10 and Mac OS)
  • Diagnoses and resolves product performance problems, Access Points, printers
  • Performs maintenance and repair services (basic break fix for printers, desktops, laptops.)
  • Instructs customers in the operation and maintenance of basic Windows/Mac OS

Basic Qualifications:

  • 5+ years desktop/technical Windows support experience

Preferred Skills:

  • ServiceNow ticketing system (or similar ticketing system)
  • Office 365 support
  • Mac troubleshooting, diagnosing, imaging/deployment and software installation
  • Installation/Troubleshooting of Software/Hardware
  • Proven customer service background
  • Able to comprehend and follow verbal and written technical instructions and scripts
  • A+ certification or equivalent skill set
  • Individual must have ability to receive calls during the normal business day and after hours
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environment
  • Excellent verbal and written communication skills with emphasis in customer service
  • Excellent interpersonal skills and ability to work collaboratively in a team environment

#INDICS

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: San Diego

Job Segment:
Technical Support, Technician, Consulting, Cloud, Technology

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Job Summary

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Carlsbad, CA, United States Location
Full Time Job Type
NTT DATA

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