NTT DATA

Desktop Support Technician

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Job Description

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

Responsibilities include performing advanced configuration and repair of desktop/notebook computer equipment and IP phone handsets including network drops and/or cabling, advanced troubleshooting of technical issues on desktop/notebook computer equipment, low-level configuration and support of server/storage equipment when guided by more senior personnel.

This position will be a Client based position.

Role Responsibilities

  • Assists users in solving problems using available hardware and software tools
  • Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals. Installs and supports both hardware and software components for user groups
  • Performs preventive maintenance, test and repair of equipment
  • Evaluates system configuration and software to ensure effective use of hardware resources. Addresses and resolves hardware, software and customer issues
  • Engages users to determine their potential future business requirements. Provides positive customer experience with each customer interaction
  • Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems
  • Provides technical support and training to personal computer and PC network users

Desired Skills

  • Ability to develop business relationships and communicate effectively with the user community
  • Strong troubleshooting skills
  • CompTIA A+ Certification
  • Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
  • Knowledge of processes and resources required to perform analytical and technical tasks on PC systems

Basic Qualifications

  • 3+ years of desktop experience

#INDICS

Nearest Major Market: Houston

Job Segment:
Technical Support, Technician, Testing, Technology

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Job Summary

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Jacinto City, TX, United States Location
Full Time Job Type
NTT DATA

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