The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.
Responsibilities include performing advanced configuration and repair of desktop/notebook computer equipment and IP phone handsets including network drops and/or cabling, advanced troubleshooting of technical issues on desktop/notebook computer equipment, low-level configuration and support of server/storage equipment when guided by more senior personnel.
This position will be a Client based position.
Assists users in solving problems using available hardware and software tools
Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals. Installs and supports both hardware and software components for user groups
Performs preventive maintenance, test and repair of equipment
Evaluates system configuration and software to ensure effective use of hardware resources. Addresses and resolves hardware, software and customer issues
Engages users to determine their potential future business requirements. Provides positive customer experience with each customer interaction
Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems
Provides technical support and training to personal computer and PC network users
Ability to develop business relationships and communicate effectively with the user community
Strong troubleshooting skills
CompTIA A+ Certification
Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
Knowledge of processes and resources required to perform analytical and technical tasks on PC systems