Provide technical service and support to our customers
On-Site service at customer facilities diagnosing of equipment problems
Call center support
Enter all technical claims, service activity, follow ups, opportunities, and other customer related inquiries into the database, while maintaining data integrity
Install components, software, and solutions offered by company using knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field
Present and sell customers our value-added services (VAS)
Promote all company and support key initiatives
60-80% travel based on customer demand, primarily with in region. Ability to travel by car and plane, stay overnight in hotels, and be on-call to meet customer service needs.
Essential Education, Skills and Experience
BSEET or equivalent related experience
3 + years of experience in field service for industrial automation
Ability to sell value added services to customers
Knowledgeable on electrical and mechanical tools for machine repair
Hands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipment
Ability to read and understand technical documentation: schematics, logic, procedures, etc.
Beneficial Education, Skills and Experience
Experience in Computerized Numeric Controls (CNC’s) products preferred
Experience with robots and factory automation is a plus
Experience in motion controllers (AC and DC) and programmable logic controllers (PLC’s) is a plus
Experience in field service is a plus
To apply for this job please visit topspotjobs.com.