Universal Orlando

Field Service Network Technician (CCNA Preferred)

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Job Description

JOB SUMMARY: Responsible for performing preventative, diagnostic, and corrective maintenance of all ride and show control network systems; provides technical support in the day-to-day park operation of large servers controlling the ride and show network and associated network equipment, human maintenance interfaces, and wireless technology.



Responsible for research, analysis, design and implementation of systems and components to provide immediate and long term solutions that will improve operational reliability, safety and serviceability of ride and show control network equipment through improved diagnostics and engineering approved software and hardware revisions.  

Responds quickly to downtime situations, troubleshoots for cause and performs repairs related to show quality and ride recovery including fault analysis. 

Research and design computer systems to handle closed loop network systems including human maintenance interfaces and ride and show network safety systems.

Responsible for the troubleshooting and repair of large server computer systems including RAID servers, fiber optic systems, wireless access points and Ethernet based systems.

Responsible for utilizing a systematic approach to researching defective parts/systems using technical manuals, technical library and the CMMS system; test start up integration of ride and show control network systems and assist PQS trainer when required.

Performs modifications to ride and show network systems as directed by management or engineering; performs diagnostics and repairs to all ride and show network equipment as assigned.

Perform regularly scheduled inspections and preventative maintenance on all ride and show network systems; provide data entry into the CMMS system, logging of inspections, corrective actions, and/or repairs made while listing parts needed to implement repairs. Also, complete hard copy inspections and physical logbook entries.

Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

Performs other duties as assigned.


SCOPE: Responsible for troubleshooting, repair and design of ride and show network systems in all venues resort-wide.



High school degree or GED is required

<p>; Technical school certification and/or an Associate’s degree is preferred.



6+ years of experience in troubleshooting and repair of complex information technology network equipment or equivalent combination of education and experience required, including advanced knowledge in the set-up and ongoing maintenance of network systems.

Computer experience with proficient knowledge of Microsoft Windows, Microsoft Office, Linux Systems, Cisco Systems, C+, and Visual Basic preferred.

Experience in designing and integration of various network systems including IP networks required.


CERTIFICATIONS, LICENSES, REGISTRATIONS: Cisco Certified Network Associate (CCNA) Routing and Switching preferred.


ADDITIONAL INFORMATION: Completion of orientation checklist into CMMS system required; applicable regulatory training including confined space and Lock Out Tag Out required.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. 

Universal Orlando Resort. Here you can.


Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2022 Universal Studios. All rights reserved. EOE

Job Summary

Orlando, FL, United States Location
Full Time Job Type
Universal Orlando

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