Translate business capability needs into functional requirements.
Support alignment of Business and IT objectives
Identify opportunities to advance business process leveraging technology.
Execute transparent IT processes to initiate and deliver projects
Participate in services process design working with IT and business leads
Drive continuous improvement in solution adoption, usage, and process simplification
Help develop and execute solution roadmap that aligns to business strategy and measurably drives business KPIs
Consistently grow expertise in business processes and enabling technology features
How you will do it
Work with business stakeholders to translate business capabilities and process designs into functional requirements and secure signoffs.
Work with business stakeholders and IT teams to develop, test, and deploy solutions that meet business capability needs and ensure successful achievement of scope, cost, schedule, quality, adoption, and value outcomes.
Work with enterprise tools to capture requirements and manage lifecycle of issues and work items.
Participate in development and review of solution test scenarios and test cases for functional testing.
Participate in development of solution training material and execution of change management activities.
Support business case value realization efforts by working with business and IT teams to design and deliver outcomes.
Partner with business stakeholders to define in scope and out of scope processes and solutions
Partner with business leads and define end to end business process maps and create a common business process template for our Installation Operations
Map existing business processes into new capabilities and identify gaps.
Ensure consistent, high quality, and appropriately detailed process designs, by including correct business requirements.
What we look for
5+ years of IT work experience
2+ years of experience preparing business requirements and functional specification documents.
Knowledge of ERPs or related CX applications (SAP, Oracle, etc)
Bachelor’s degree or above in Computer Science or related field
Excellent written and oral English skills.
Field Operations business process knowledge
Outstanding interpersonal and communications skills
Can work independently and with cross-functional teams in the organization.
Knowledge and experience partnering with both business stakeholders and IT professionals.
Positive, collaborative, and solution-oriented attitude
Good mix of technical/IT consulting and business background
Experience in sizeable multinational corporations
Familiarity with lean-six sigma or recognized process simplification methodology
San Pedro Garza García, Nuevo León, MX
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