IT Business Analyst job opening #Lynchburg #job

Lynchburg VA Pacific Life
Currently, we are seeking a talented IT Business Analyst to join the Life Insurance Division in Lynchburg, VA. The Life Insurance Division works with financial and insurance professionals to give families and businesses the life insurance coverage needed to help meet important financial protection, wealth accumulation, and wealth preservation goals.

The Business Analyst will be a key contributor as part of the Pacific Life technology team. This role will work closely with both the Operations and Technology teams to automate, streamline, and enhance business processes using technology. This individual will work directly with various business teams to understand, document, and prioritize their technology needs. In addition, this individual will drive the resulting priorities by collaborating with developers and testers to achieve delivery.

Additional responsibilities include:
• Drives implementation of process and workflow recommendations, including process redesign
• Develops processes, policies and procedures to support new system enhancements or process redesigns and works closely with Policy and Procedures team for updates to the Standard Operating Procedures knowledge base
• Supports the New Business, Customer Service and Licensing and Commissions operations with analysis and requirements gathering for new development and integration projects
• Develops project requirements, assigns priorities, establishes deadlines, and tracks problems while ensuring capacity within the Operations and Technology teams is properly assessed
• Closely works with Systems Project team for prioritization of system enhancement that directly impacts business work flows
• Conducts regular department communications to ensure all levels of staff are informed of changes impacting their role & the department
• Develops use cases to assure the quality of the Technology product built to meet requirements of the business workflows
• Ensures compliance with process and procedures, as well as maintaining high customer service for internal partners and clients
• Must be a team player with a high degree of flexibility, prepared to work in a deadline-driven and fast paced environment
• Facilitate/lead/participate in meetings at the business, operational and project levels
• Ability to take initiative

Basic Qualifications:
• Bachelor’s degree(BS or BS) in an analytical field or equivalent
• 5+ years of professional experience in analysis, coordination, or project management
• Demonstrated ability in process and pipeline management with experience in Operations
• Strong analytical and problem solving skills
• Ability to manage, organize, and control activities of projects that may be complex in scope
• Ability to multitask, reprioritize tasks throughout the business and adapt well to changes in the work environment
• Ability to identify gaps and opportunities for process improvement
• Excellent verbal and written communication skills required with the ability to effectively train others as needed
• Ability to effectively communicate across all levels with the ability to provide senior management updates, as well as necessary escalations
• Proficiency with Microsoft Office tools with particular skill with Excel, PowerPoint and VISIO.

Preferred Qualifications:
• 3+ years experience in the Life Insurance industry
• Process, policy, systems, procedural and reporting experience within the Life Insurance industry
• Experience with Life Insurance New Business systems
• Experience with the technical aspect of large system integration efforts (architecture, workflow, testing, support)
• Ability to work with 3rd party vendors as required on new implementations, enhancements and troubleshooting

• Working knowledge of SQL for purposes of data analysis/reporting
• Working knowledge of Cyberlife and Performance Plus (CSC) agent admin system experience

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