The IT Lead Engineer I is a position within BCG's Operations and Workplace team. The role of this team includes developing and enhancing applications for the Real Estate, Workplace Technology team, as well as integrating and configuring third party applications. Ops & Workplace supports the Global Leadership team and end users by partnering in the delivery of enabling technologies, innovative technical solutions, change management efforts, and provision of data to help run the business. This role will join a dynamic global team with a focus on Return to Office digital solutions. You will work closely with the product team to manage platforms and help with large scale change initiatives.
Technical owner of products within your agile squad
Configure and test new platforms that meet customer needs
Integrate key systems to enable a seamless user experience
Support the function with data driven analysis
Train and provide ongoing support as new features and functionality are added to the system.
Support platforms through our incident management platform
Act as a Power User responsible for training new users’ best practices associated with templates and configurations with an ability to adapt to customer needs
YOU'RE GOOD AT
To be successful in the IT Lead Engineer I, you have a sense of urgency in task execution, are well organized and committed to meeting high expectations for performance. You excel while working in a highly rewarding environment offering significant opportunities for learning and growth. We encourage independent thinking and strive for team members to feel empowered to take initiative and influence positive change. Strong communication and collaboration skills are vital to delivering the highest business value. The ideal candidate has both technical and functional expertise and can effectively demonstrate the following skills:
Experience working as part of an Agile team
Gather requirements, in partnership with the Product Owner and team; review and ensure functional requirements translate to technical specifications/user stories; document acceptance criteria
Ability to develop an understanding of system functionality in order to manage incident and
Manage and implement application configurations and/or administrative setup configurations for supported applications
Develop documentation and training content and conduct or support training, as required
Manage incident management queue, ongoing demand and backlog including bug fixes and enhancement requests; partner with the functional Product Owners to prioritize delivery, manage customer expectations and communications for project deliverables
Displays tact, patience, and ability to handle stressful situations
Problem solving, analytical skills and effective decision making.
Self-learning capability, easily able to learn technology systems
Strong organizational skills and attention to detail necessary for data management and documentation
YOU BRING (EXPERIENCE & QUALIFICATIONS)
Solid understanding of software development life cycle models as well as knowledge of agile methodologies
Experience with cloud-based SaaS solutions, cloud architecture (AWS, Azure)
Basic understanding of the API’s and 3rd party integrations along with Identity management
Proven ability to work effectively on a distributed team on cross-functional initiatives (SSO, OAuth, SAML, AD)
Experience with the set-up and configuration of room and desk booking systems
Excellent written and verbal communication skills
Experience working with internal stakeholders and external vendors
Ability to work independently with general direction
Proficiency in Excel, PowerPoint, ServiceNow, Jira, Trello
Bachelor of Arts or Science degree, or equivalent, in a related field.
Minimum of 6+ years’ experience with a strong technical background
Proficiency in speaking, writing, reading, and presenting in English is required.
YOU'LL WORK WITH
Ops and workplace
Global Real Estate
Safety & Security
Other teams (Workplace Technology, Workplace Innovation)
New Delhi DL
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