IT Support Engineer I

Full Time Nashville TN Services LLC

About OpsTech IT
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role
The OpsTech IT Centralized team provides world-class remote IT technical services & support to Amazon’s World Wide Fulfillment Operations teams on a 24×7 basis from regions around the globe. Members of the OpsTech IT Centralized team solve a wide variety of IT issues and are the first point of escalation for our customers to resolve issues in an expeditious manner. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs. Team members in North America, typically work on 4 day, 10 hour per day shifts.

What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: Even though we work in corporate buildings, we don’t wear suits and ties! Come as you are because jeans, t-shirts, and sneakers will be your daily outfit.

Responsibilities include, but are not limited to
· Solving a wide variety of IT issues as the first point of escalation for our customers in an expeditious manner.
· Triage high impact events.
· Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
· Managing local technical projects.
· Maintain or create policies, procedures, and processes.
· Identify root-causes of operational issues and process inefficiencies.
· Working with limited supervision in a customer-facing service role
· Utilizing strong verbal and writing skills to communication complex IT concepts into simple terms.


· 1+ years IT experience with client, server, and network service delivery
· 2+ years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
· High School or equivalent diploma
· 2+ years of experience of troubleshooting in a multi-user high availability environment
· 2+ Years of experience in a professional environment
· 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation
· Fluent in Cisco/networking and either Linux and/or Microsoft
· 2+ Years working with limited supervision in a customer service role.


· Bachelor’s degree in Computer science or IT related field.
· 2+ Years of experience with programming and scripting languages: HTML, Python, Bash, Java, and SQL.
· One of the following certifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), MSFT hardware (installation), AWS, or other industry relevant certifications
· Microsoft MCSE, MCITP Systems Administrator (Active Directory).
· Cisco CCENT certification.
· Linux+ Certification.
· Data center infrastructure and facilities experience.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

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