IT Support Technician II



General Purpose:

The IT Support Technician Level II role is to ensure the stability, integrity, and efficient operation of the in-house desktops and other nodes on the network that support end-user organizational functions. This includes installing, configuring, administering, and fine-tuning of operating systems and components across the supported facility in a timely and efficient manner. The IT Support Technician Level II will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments.

Duties and Responsibilities:

  • Troubleshoot, maintain and resolve hardware and software problems, including end user desktop PCs and printers.
  • Maintain, troubleshoot and deploy production facility scanning and printing equipment.
  • Troubleshoot PC controlled manufacturing equipment.
  • Setup and deployment of new PCs and printers.
  • Troubleshoot issues with network, PCs, printers and applications.
  • Use helpdesk software to track information, status and resolution for all requests.
  • Maintain inventory of location specific business critical IT hardware and supplies.
  • Ensure location specific production machinery redundancy is readily available.
  • Ensure location specific server backup processes successfully complete
  • Maintain location specific Active Directory information.
  • Coordinate and participate in key IT process improvements throughout the organization.
  • Participate in the design and review of new systems and application deployments for workstations.
  • Ensure that workstations comply with established policies, security standards, licensing agreements, and configuration guidelines.
  • Recommend and execute modifications to workstations in order to improve efficiency, reliability, and performance.
  • Conduct research on hardware and software in support of procurement and system development efforts.
  • Coordinate and participate in deployment of service packs, hot fixes, system updates, and vendor-supplied patches according to best practices.
  • Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
  • Take an active role in cross-departmental projects when needed or tasked.
  • Develop project plans and associated communication documents.
  • Participate in location specific Kaizen, TPM and A3 events as requested.
  • Build, develop, and grow any business relationships both inside and outside of the company for vital success of any project.
  • Develop best practices and tools for project execution.
  • On-call for after-hours support via cell phone.
  • Other duties as required.



General Qualifications, Skills & Abilities:

  • Operating systems experience with Windows 7/8/10, Server 2008/2012/2016.
  • Familiar with Microsoft products, such as Office 365 Exchange, Office Suite, SharePoint, SQL, WSUS, and Active Directory.
  • Solid working knowledge of current Internet technologies including security, VPN, and OWA.
  • Technically competent with various software programs.
  • Experience at working both independently and in a team-oriented, collaborative environment is essential.
  • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
  • Strong written and oral communication skills.
  • Strong interpersonal skills.
  • Adept at conducting research into project-related issues and products.
  • Must be able to learn, understand, and apply innovative technologies.
  • Physically able to lift up to 40lbs.
  • Ability to travel for the purpose of meeting with vendors and off-site project deployment including air travel.

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