Boston Consulting Group

IT User Experience Lead

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Job Description


You will be responsible for driving the experience of the Finance tribe to our BCG employees. You will work as a part of a multi-disciplinary team as the UX Lead focused on multiple products around Expense to Pay, Source to Pay and Business Intelligence & Analytics.

The team is focused on designing seamless experiences for BCG consultants and employees globally leveraging these products and in turn helping to optimize the expense processes.

You will have the unique opportunity to work on multiple high-visibility projects that support our BCG employees. We're looking for a creative, service-design oriented individual who can find ways to help our employees.

On the product team, the UX Lead will be responsible for three key things:

  • Work together with the product owner for the creation of the UX design (iteratively)
  • Collaborate with the rest of the team for the execution of the design vision and illustrate how the experience journey improves over time
  • Work as an integral part of an Agile team leading innovation on new digital solutions and products that deliver insights and analytics to help BCG’s leadership make informed and better decision.

To support your responsibilities on the product team you will:

  • Create new and improved visual & interaction designs for internal BCG’s finance products used by our strategic team globally.
  • Maintaining the BCG brand’s language as well as creating engaging, usable, and beneficial interactions for the users of the Finance tools.
  • Drive and synthesize customer discovery and understanding through contextual interviews, job shadows and usability studies with employees across the company, learning how employees engage and collaborate across a variety of business capabilities and technical systems
  • Facilitate design thinking and working sessions across multiple disciplines to build shared understanding, consensus and forward progress against deliverables
  • Create service blueprints, process flows, information architecture diagrams, wireframes, prototypes or other artefacts required to build shared understanding across multiple disciplines
  • Collaborate with other UX Design professionals to establish and document best practices for consistently gathering and detailing customer understanding
  • Create sustainable and effective mechanisms for evaluating delivered solutions

You should be comfortable jumping straight into the wide range of design tasks as part of an agile, globally dispersed team. On-the-job learning will go hand-in-hand with guidance and formal training opportunities. You will work on a range of projects and support extended teams with design best practice to enable us to continue keeping our employees at the centre of everything we do. You can expect to have an impact at BCG from Day 1!


  • Being curious about people, their behaviour and the digital landscape.
  • Understanding UX Research and incorporating this into you work
  • Absorbing large amounts of information and use it to produce simple designs
  • Developing wireframes, visual mock-ups and user flows that effectively communicate design vision and user interaction
  • Creating rapid prototypes to validate design concepts with stakeholders and users
  • Reviewing and proposing ways to improve and simplify existing designs
  • Recognizing and predicting use cases and user interaction and incorporating them into designs
  • Prioritizing and organizing complex sets of information
  • Having an eye for detail; a drive to take initiative beyond your normal duties; strong listening, organisational, and analytical skills.
  • Having a clear understanding of “good” vs “bad” design, and why
  • Incorporating use cases, personas, and user behaviour into elegant designs
  • High level of self-motivation to take initiative beyond your normal duties to find creative and effective ways to accomplish tasks
  • Having demonstrated the ability to work independently as well as collaboratively with designers, researchers, developers, and project teams
  • Being comfortable regularly authoring PowerPoint presentations and conveying research findings, recommendations, and designs to project teams
  • Designing and leading best practice standards for dashboards and data visualization


Education: You will have a degree in Human-Computer Interaction, Interaction Design, Computer/Information Science, or similar; or equivalent practical experience.

Experience: More than 5 years’ experience working in the UI/UX Design space with good understanding of the digital landscape and development considerations. Proficiency in visual communication, including responsive grid-based layouts, color, typography, icons, images, motion graphics. Familiarity with creative design thinking as well as good understanding of UI/UX best practices, information architecture, Gestalt principles, and design psychology.

Software: You will be proficient in design and prototyping tools (e.g. Adobe Creative Suite, Adobe XD, Sketch, InVision). Since the role demands regular presentations of visually and verbally engaging content you will be proficient in software that aids the delivery of high-quality presentations.


You will be part of the internal User Experience Center of Excellence. This is a globally dispersed team, located in London, Boston and New Delhi. You will work closely with our internal stakeholders globally and will be comfortable working tightly with passionate engineering and product teams that are concerned about the creation of a great user experience.

Job Summary

New Delhi DL Location
Full Time Job Type
Boston Consulting Group

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