Hilton Grand Vacations

Quality Assurance Coordinator

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Job Description

Job Description

HGV now offers Day One Team Member Benefits!!
Client Relations Coordinators are the primary liaison between the Sales and Contracts departments. They ensure prompt, professional and courteous customer service to new and existing purchasers that are not able to contact the Club for service. They will also assist the Client Relations team with closings.
  • Receive incoming mail to the Client Relations department (loan balance payoffs), enter comments into the system, make copies of checks for back up files, and call the Purchaser to confirm that checks have been received.
  • Be available to answer questions for sales executives and managers.
  • Sort files, so they are ready to be completed with new owners.
  • Review and complete purchase documents with purchasers on as need basis.
  • Assist with managing appointments for deeding process, complete notary services, and assist new clients with owner website navigation.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth! To fulfill this role optimally, you will have to possess the following minimum qualifications and experience:

  • High School Diploma or equivalent
  • 1 year of administrative/clerical experience
  • Able to work a varying schedule including regular weekends and holidays
  • Proficient in Microsoft Excel and Word
  • High level of professionalism and the ability to handle stressful situations with the highest integrity

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • BA/BS/Bachelor's Degree
  • Contract preparation experience
  • Familiarity with mortgage loan documentation, credit review and deeding
  • Previous Timeshare/Vacation Ownership experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Summary

Las Vegas, NV, US Location
Full Time Job Type
Hilton Grand Vacations

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