Full Time Westlake OH TA Operating LLC

Insight Global is looking for an IT Manager to sit remotely for one of our larger clients in Westlake, OH. This IT Manager will manage a team currently consisting of six IT professionals: 1 Salesforce Administrator, 2 MuleSoft developers, and 3 custom application /.Net developers who support a legacy custom billing and credit application. This legacy application will be replaced over the next 12-15 months with ERP application functionality which includes Salesforce, as well as, MuleSoft for integrations. The IT Manager is responsible for managing and coordinating resources and processes to deliver technology solutions for desired business outcomes. This manager manages a team of Software Engineers, Analysts and Administrators to deliver solutions for Sales and Marketing automation (Salesforce), API Integration (MuleSoft), and a custom Billing and Credit management application. The manager will work closely with business stakeholders to understand their objectives and meet those objectives with the appropriate enhancements to existing technology solutions or development of new technology solutions and services. They will coordinate software release planning, ensuring the appropriate SOX audit controls are met. As a manager, they will manage the software deployment through environment tiers and assist the software technology team with technical problem resolution.

Technical knowledge of .NET application

Technical knowledge of real-time transaction processing applications

Business and technical understanding of billing and credit applications

Salesforce and MuleSoft certifications

Experience with MuleSoft implementations for driving Digital Transformation with an API-led strategy
Bachelors in IT or related field

5+ years of experience with Software Development and stages of SDLC

3+ years of experience leading Salesforce implementations for Sales and Marketing process automation

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