Restaurant Systems Analyst job in Salt Lake City, UT, 84116, US

Full Time Salt Lake City UT Cafe Rio Inc.

Job Title:

Restaurant Systems Analyst

Reports to:

Restaurant Systems Manager



Salt Lake City

Travel Required:

Up to 25% Travel Required


Position Summary

The Restaurant Systems Analyst supports Cafe Rio in the implementation of all software and hardware configurations associated with the restaurant Point-of-Sale (POS)/technology stack as well as the development and implementation of new technologies. This position participates in software builds, staging, testing/validation, support, maintenance, and administration. This position manages updates to POS, back office, online menus, and configurations of many integrations within the restaurant environment

Roles and responsibilities:

Project Management, POS Upgrades, and Software Roll-Outs

  • Collaborates with project teams to identify business needs and develop new solutions and technologies and ensure solutions are operationally ready
  • Implements requested changes to POS and back office software for new products, promotions, and configurations
  • Distributes and runs pre-requisite files and testing prior to upgrades
  • Tests solutions to ensure business continuity as it relates to POS, back office, and other integrated products
  • Supports the integration of POS to third-party applications, such as back office, kitchen, delivery, etc
  • Collaborates with various departments as it relates to testing and deployment of requested changes
  • Creates documentation of new configurations, solutions, and processes

Technology Support

  • Operates as subject matter expert (SME) and escalation contact for all restaurant software and hardware
  • Manages restaurant POS fileservers and operating systems, including installation, upgrades, troubleshooting, patching, backup, and recovery
  • Researches and troubleshoots complex problems related to the restaurant technology
  • Identifies, documents, and communicates root causes and problem resolution steps
  • Maintains, updates, enhances, and improves restaurant technology images
  • Participates in process improvements to determine specific issues and resolutions
  • Interacts with product vendors for problem resolution

New Restaurant Configuration Setup

  • Collaborates with various departments to develop new technologies for new restaurant designs
  • Coordinates multiple vendors to provide floorplan layouts and approve/schedule technology installation
  • Stages and tests servers, workstations, terminals, peripherals, networking equipment, and software within established standards and guidelines to support openings, technology life cycle refresh programs, and new systems implementations
  • Assists in the planning, execution, communication, and tracking of technology projects
  • Participates in on-site validation and sign-off of installed equipment

Innovation, Strategy, and Planning

  • Consults, advises, and partners with Information Technology (IT) leadership to identify and document technology priorities and needs
  • Partners with IT leadership on technology initiatives and projects to increase customer satisfaction, improve efficiency and effectiveness, improve security, decrease spend, and add value
  • Conducts research and vets new technologies with other departments, understanding industry trends
  • Connects with third-party vendors to learn product offerings and to acquire software and hardware for consideration or as a pilot


Experience and Education Requirements

  • 5+ years of experience in supporting information technology, including software and hardware support
  • 3+ years of experience in installing and supporting POS systems in a retail environment preferred
  • Retail experience (e.g., restaurant, etc) preferred
  • Prior help desk Tier 2+ support experience preferred
  • Bachelor's degree (or equivalent experience) with concentration in Computer Science, Information Systems, or a related discipline preferred

Preferred Skills

  • Proficient in Microsoft Office Suite
  • Experience with NCR Aloha POS products a plus
  • Experience with multiple IT disciplines, including networking, telecom, or coding
  • Independent and creative thinking with minimal supervision
  • Ability to identify, analyze, quantify, and resolve complex problems
  • Ability to communicate complex, technical concepts in clear concise language in verbal, written, electronic, and other communication formats
  • Ability to develop and maintain positive business relationships and foster an environment of mutual respect, understanding, trust and support
  • Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines
  • Ability to clarify and solidify incomplete or vague project requirements to ensure full scope satisfaction
  • Ability to analyze and organize information and to create effective and accurate documentation and reports

Physical requirements/working conditions

This position works in a typical office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Must be able to sit and stand for long periods of time, kneel, stoop, crouch, crawl, use hands and fingers, and lift up to 50 pounds


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