Service Engineer

Full Time Tucson AZ Lucas Group

* This company is specifically seeking candidates with U.S. military experience *

What You Will Do:

Provide technical phone support and complete projects related to the hardware, software and/or communications on all components of company products. Must be familiar with a variety of irrigation, engineering, and pump station design concepts, practices, and procedures.

  • Provide technical phone support to customers, distributors, and field personnel
  • Complete assigned projects and provide the summary of work and hours to the Service Engineering Manager
  • Ensure all phone support and projects are performed in accordance with the applicable Service Level Agreement
  • Provide remote troubleshooting of repair irrigation components, including valves, rotors, electronic controllers flow sensors, and other products
  • Remotely work with on-site technicians as required for installation, maintenance, or repair projects
  • Prepare and conduct training, remotely and in a classroom environment
  • Track, report, and follow-up on product and technical issues using established escalation processes
  • Participate in 24-hour on-call phone support rotation
  • Assist in documenting improvement projects to ensure field support personnel have adequate troubleshooting and operation manuals

Education and Work Requirements:

  • BS in Engineering plus 3-5 years relevant experience preferred or Associates Degree in Agriculture-Turf grass Management or Business, plus 10 years relevant experience, or equivalent combination of education and experience
  • Knowledge of electronics
  • Direct customer service and support experience
  • Up to 25% travel (some overnight) may be required.
  • Fluency in Spanish or other foreign language(s) highly preferred
  • Project management experience preferred

Title: Service Engineer

Location: Tucson AZ

Client Job ID: 1588367


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