Horizontal Talent

Systems Engineer

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Job Description

PRINCIPLE DUTIES AND RESPONSIBILITIES:Direct support of business clients to resolve technology system issues and how-to questions with devices and systems logged within our help desk management system.User and system account management, creation and deletion.Patching and updates to applications, device firmware and servers.Proactive monitoring and response to system performance or functional problems including configuration and tuning of the monitoring systems themselves.Participate in large projects/rollouts and lead smaller projects as appropriate skills and experience allow.Maintain hot-swap hardware inventory (laptops, network switches) and other frequently used hardware items.Document & maintain frequently used support procedures, “how-to” guides and other information assets.While this job description accurately represents the current primary duties of the role, functions may be adapted as necessary to meet business need.
CORE STRENGTHS/ATTRIBUTES:Communicates/Collaborates Effectively: Strong verbal and written communication and presentation skills. Ability to tailor message across a variety of audiences. Strong interpersonal skills; develops and maintains positive relationships internally and externally. Strong team player.Excellent Analytical and Strategic Problem-Solving Skills: highly developed understanding of company’s strategic direction and ability to interpret and communicate senior management direction. Clearly defines, gathers, analyzes and focuses on the most relevant information. Synthesizes complex information.Continuous Learner: Self-directed, learns and advances from experiences and feedback, stays informed of industry trends, products and applications.
WORKING RELATIONSHIPS:INTERNAL: Works with team members at all levels of the company.EXTERNAL: Works with software, hardware and services providers as well as client and strategic partner IT providers.
MINIMUM JOB REQUIREMENTS:3+ years’ experience managing and maintaining technology systems in an office or educational environment and/or a post-secondary degree in an applicable technology infrastructure or computer science disciplineExperience supporting and maintaining Microsoft Windows 8/10/11 and Windows Server 2012/2016 and newer operating systemsExperience managing Microsoft Exchange, Active Directory, file/print sharing, centralized anti-virus, Solar Winds network monitoring systemsExperience with networking fundamentals including switching, routing, QoS, firewalls, wireless, and VPNWell-developed organizational, time management and follow-through skillsCommitment to exemplary client serviceAbility to meet multiple deadlines while performing daily duties and prioritize urgent issuesDESIRED JOB REQUIREMENTS:One or more current certifications from Microsoft, VMWare, Cisco or CompTIAExperience with an office furniture dealer in the areas of IT, client service support and/or order processingProject management experienceExperience with Microsoft SCCM, SharePoint, TeamsPandoLogic. Keywords: Computer Systems Engineer, Location: Minneapolis, MN – 55405

Job Summary

Minneapolis MN Location
Horizontal Talent

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