Technical Support Agent job opening #Hatfield #job

Hatfield England Pitney Bowes

Technical Support Agent

At Pitney Bowes, we do the right thing, the right way.

As a Technical Support Agent for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.

We are happy to talk flexible working, if you feel you meet all the prerequisites please apply and we will consider this with your application in accordance with our usual screening protocols.

Position Overview

Pitney Bowes an industry leader in Customer Communication Technologies is seeking to recruit a 2nd Line Helpdesk Technician. The role is designed to deliver specialist technical knowledge as well as daily guidance and support to consultants, internal and external Clients and business partners.


Key Responsibilities:    

  • Supporting Level 1 Technical Agents based offshore as a 2nd Level escalation contact.
  • Supporting Clients with a wide-range of hardware products including mailing equipment, folders, inserters and printers.

  • Troubleshooting Connectivity type issues and working with Client’s IT departments as required.

  • Drive operational improvement through knowledgebase management and upskilling of Level 1 team

  • Ensure all Client contacts are responded to appropriately within time scales and guidelines and in a way that complies with company procedures

  • Drive Client Satisfaction measurements by always thinking ‘Client first’, ‘doing the right thing’ and ‘going that extra mile’.

  • Promoting Revenue opportunity to meet overall Service and Pitney Bowes Goals

  • Prioritising a wide variety of demands, with an ability to work under pressure whilst maintaining quality and attention to detail. 

We are keen to hear from you – if you have:

  •  A Client focused approach
  • Strong written and verbal communication skills are essential

  • Demonstrates a high level of ownership and accountability

  • Ability to work to tight deadlines and stretched targets

  • Problem solving skills to understand the root cause of issues and resolution

  • Must be able to demonstrate technical competence and confidence

  • Previous experience of working in a similar troubleshooting, external Client support role preferred (although not essential)

  • An understanding of network Trouble Shooting / Windows Desktop preferred (although not essential)

Our Team:

Sending Technology Solutions (formally SMB)
Our Sending Technology Solutions business provides innovative mailing and shipping solutions that enable small and medium businesses to simplify their sending operations and deliver greater value to their customers. Our mailing and shipping technology supports more than one million businesses, from addressing and postage evidencing to multi-carrier parcel shipping and payments.

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.
We are happy to talk flexible working, if you feel you meet all the prerequisites please apply and we will consider your application in accordance with our usual screening protocols



 We will also be happy to consider some of our opportunities as a job share, so please highlight this as part of your application.
All interested individuals must apply on

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