Training & Quality Assurance Supervisor

Full Time The Colony TX American Medical Response, Inc.

Participate as an internal consultant to the Director of Nursing on issues including, but not limited to, clinical and quality metrics, staff performance, trends effecting our customers and department budget development.

Ensure successful clinical adoption of internal and external solutions

Interpret data to provide formal reporting of outcomes, recommendations and solutions

Lead regularly scheduled Quality Committee meetings

Lead education sessions for physicians, nurses, and other users

Provide consultative advice on education and solution best practices

Perform workflow analysis, provide consulting on workflow changes that need to occur with the implementation of new functionality solutions and validate post-go-live to resolve gaps or outstanding issues

Conduct live, in-person, onsite or remote training sessions for staff and clients

Design and prepare role based education plans to support the specific solutions being implemented

Coordinate logistics with department managers such as scheduling participants, tracking attendance, and developing assessment tools to best evaluate the effectiveness of educational programs

Develop or oversee the production of classroom handouts, instructional materials, job aids and manuals

Configure training environment to prepare users for use in the classroom

Direct structured learning experiences and monitor for their quality results

Provide input to new hire training and ongoing user training during system changes and upgrades

Adhere to all company policies and procedures.

Masters in Nursing

Call Center experience

EMS/Emergency Department experience preferred
Current and valid Bachelors degree in Nursing required

Active RN license in good standing

3-5 years of demonstrated clinical education/consulting experience in acute/non acute settings

Maintaining a flexible schedule to accommodate clinical hours for training

Familiarity with traditional and modern training methods, tools and techniques

Proven experience educating internal and external staff

Experience performing quality assurance programs for clinical and non clinical staff

Strong skills in Microsoft tools (Visio, Teams, PowerPoint)

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