WiFi Engineer

Full Time Philadelphia PA Comcast

Job Summary

Comcast/SKY’s Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience.  From creating exciting products like the X1 Video Gateway, XB broadband gateways, wireless router technology, and new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms.  The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.

We have an exciting role for a Wi-Fi Engineer on Comcast/SKY’s Whole Home Wi-Fi. Our team works closely with our internal and external development partners to develop and conduct quality characterization on Comcast’s Wi-Fi products. Efforts within the team help ensure a world-class customer experience for the millions of Comcast and SKY customers on our products and platform applications!

We are looking for a highly motivated technical person who will help drive change and help others to constantly come up with better solutions to evaluate product quality, performance and the customer experience; as well as make suggestion for improvements. We are looking for someone who does not just know how to solve problems, but who helps define the problems and direction, creates value, and pioneer’s new frontiers in characterizing Wi-Fi behavior in our products.

The Wi-Fi Engineer will be responsible for designing, developing, implementing and analyzing tests for Customer Premises Equipment (CPE) products. Optimizing Wi-Fi radio parameters to elevate the customer experience and develop metrics to show improvement. Building setups to mimic real world environmental conditions. Researching traffic models and industry trends to provide relevant data for laboratory conditions. Assists in various project teams, developing test strategies, and designing best practices. Able to understand deployment manual/automation solutions to the fast-paced dev-ops paradigm, quickly tailoring solutions to help identify, reproduce, and triage lab/field defects. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares

Job Description

Core Responsibilities

  • Assists in developing strategies, and characterizing Wi-Fi behavior in our new products<span>; leads and able to contribute to engineering investigations which includes identifying, reproducing, and resolving product defects
  • Collaborates with Product and Development teams to identify product and technical requirements
  • Communicates with tool development teams to make best use of automation for new test features introduced. 
  • Reviews and verifies requirements and design specifications for validity in overall product design, with an emphasis towards product testability and verification 
  • Assists in developing Quality Assurance test philosophies and methodologies; assists in identifying viable test strategies in order to support testing product functionality 
  • Familiar with advanced Wi-Fi test automation frameworks and industry trends 
  • Assist in the identification and resolution of problems and defects; able to initiate investigation processes, identifies and reproduces bugs or defects and drives issues and improvements to resolution 

Experience/Technical Skills

  • BS degree in Electrical or Computer Engineering or related technical field
  • Basic understanding of 802.11 technologies and IP protocols.
  • Beginner level knowledge of scripting
  • Basic troubleshooting and root-cause-analysis skills.
  • 2-4 years of experience in networking and wireless technologies.
  • Regular, consistent and punctual attendance; able to work nights and weekends, variable schedule(s) as necessary  
  • Experience with Load/Performance testing will be added advantage
  • Experience in home networking protocols and technologies such as Bluetooth, Zigbee, Wi-Fi and other
  • Experience with broadband product test including DOCSIS, cable modem standards, digital voice and other 
  • Hands-on experience with device/consumer products test, ideally in high performance video applications 
  • Background in working in highly automated product test environments and able to assist in test automation/maintenance when necessary 
  • Ability to works with technology partner/vendor teams to troubleshoot problems 
  • Other duties and responsibilities as assigned 
  • Languages: Good knowledge of scripting and programming languages 

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team – make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.


Education

Bachelor's Degree

Relevant Work Experience

5-7 Years


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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